Warranty Information

Comfort Designs 30 Year Warranty

Comfort Designs warrants to the original purchaser and consumer that its products will be free from defects in material or workmanship when properly installed pursuant to Comfort Designs installation instructions for the following warranty periods:

Thirty (30) Year Warranty
(1) All Comfort Designs branded products, exclusive of any/all accessories
Accessory Warranty will be limited to that provided by the original manufacturer and warranty information will be provided upon request.
Upon inspection by an authorized representative, Comfort Designs will repair or exchange at its sole discretion, any unit found to be defective in material or workmanship. The exchange of a unit will only be considered when Comfort Designs has eliminated all options to restore the unit to acceptable factory condition.
Exchange of a unit is limited to supplying replacement product of comparable size and style, and does not include any cost of removal or installation.

EXCEPTIONS
This warranty shall be voided if the unit is moved from its place of initial installation or is not installed in accordance with the instructions supplied by the manufacturer of the unit. Comfort Designs will not be held responsible for any damages resulting from improper installation.
Further, this warranty does not apply if the unit has been subjected to accident, abuse, misuse, damage caused by flood, fire, or other force of nature.
Any unauthorized repair or modification to the product would render the warranty null and void.
This warranty does not apply to any equipment or accessories not installed by Comfort Designs and Comfort Designs will not be held liable for any results of such acts.
Comfort Designs is not responsible for any consequential or incidental mishaps, inconvenience, time loss, incidental expense, materials or labor related to the installation of hardware or the actual tub. The owner agrees by use of the unit that the obligations of Comfort Designs shall not extend to contingent or indirect damage or injury to the structure of its contents, that the obligations of Comfort Designs are limited to those set forth herein, and that no other obligations, expressed or implied, are assumed by Comfort Designs.

The product is not recommended for outside storage.

To obtain warranty service, the Customer must give prompt notice to Comfort Designs of any claim.

You can contact the Comfort Designs Warranty Service Center at 800.443.7269.
Within this document Comfort Designs refers to all products produced by American Bath Group Inc. and are branded and labeled ASURA, ASURA TRENCH, COMFORT DESIGNS, or COMFORT DESIGNS BATHWARE.

For any questions or requests contact:
Comfort Designs Customer Service: 1.800.443.7269

or write to:
Comfort Designs Warranty Department
435 Industrial Road
Savannah, TN 38372

All warranty will be implemented at the discretion of the Comfort Designs Warranty Department upon the summation and evaluation of the circumstance involving the product in question.